I'd say she is marginally better than Holly Blue for two reasons: One, she can actually get things done. Two, she seem to have some kind of respect for her underling, since she was surprisingly merciful toward Topaz for her attempt at rebelling.

Still easily the second bitchiest.

missed opportunity for her to point at her gem and say "i am crying" with a smug grin on her face

i think this sounds better in my head but