Notes:

"It's just a troll, you shouldn't take it seriously; not everyone in BBND is like that."
Even if it isn't serious, it's still inappropriate. Like it or not, it's people like these that make your whole movement look bad. If you want to prove that you're civil, read the room.

"It's just constructive criticism"
Constantly reminding a creator about a missing feature when they're sending condolences to storm survivors doesn't count as "just criticism."