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![https://www.reddit.com/r/announcements/comments/3cbo4m/we-apologize/ a Search ▼ MY SUBREDDITS ▼ FRONT-ALL-RANDOM | GADGETS-SPORTS-GAMING-PICS-WORLDNEWS-VIDEOS-ASKREDDIT-AWW-MUSIC-FUNNY-NEWS-MOVIES-BOOKS-HISTORY-FOOD-PH ANNOUNCEMENTScomments related other discussions (2 We apologize (self.announcements) submitted 3 hours ago by ekjp [A]6 We screwed up. Not just on July 2, but also over the past several years. We haven't communicated well, and we have surprised moderators and the community with big changes. We have apologized and made promises to you, the moderators and the community, over many years, but time and again, we haven't delivered on them. When you've had feedback or requests, we haven't always been responsive. The mods and the community have lost trust in me and in us, the administrators of reddit Today, we acknowledge this long history of mistakes. We are grateful for all you do for reddit, and the buck stops with me We are taking three concrete steps Tools: We will improve tools, not just promise improvements, building on work already underway. u/deimorz and u/weffey will be working as a team with the moderators on what tools to build and then delivering them Communication: u/krispykrackers is trying out the new role of Moderator Advocate. She will be the contact for moderators with reddit and will help figure out the best way to talk more often. We're also going to figure out the best way for more administrators, including myself, to talk more often with the whole community Search: We are providing an option for moderators to default to the old version of search to support your existing moderation workflows. Instructions for setting this default are here. I know these are just words, and it may be hard for you to believe us. I don't have all the answers, and it will take time for us to deliver concrete results. I mean it when I say we screwed up, and we want to have a meaningful ongoing discussion. I know we've drifted out of touch with the community as we've grown and added more people, and we want to connect more. I and the team are committed to talking more often with the community, starting novw Thank you for listening. Please share feedback here. Our team is ready to respond to comments 12506 comments share](https://i.kym-cdn.com/photos/images/list/000/988/401/b60.png "Ellen Pao (ekjp) apologizes")
![reddit TIMANDERIC hot new rising controversial top gilded promoted want to join? sign in or create an account in seconds n JEWS DID 9/11 HITLER DID NOTHING WRONG ALSO THE HOLOCAUST NEVER HAPPENED emndio search (self.TimAndEric) submitted 24 minutes ago by sensibleindividual [M] stickied post 11 comments share pftc ㄚㄧ 一Good 'ol Varg dismissing the 'out of Africa' claim (youtube.com) remember me reset password in submitted 13 minutes ago by Manderlijn comment share Submit a new link Hitler on capitalism and the 1% (youtube.com) 2 Submit a new text post submitted 29 minutes ago by Manderlijn comment share TimAndEric LE 4CHAN ARMY IS HERE XDXD Gimgur.com 3 20,863 readers bmitted 22 minutes ago by Sgt-Frosty-Ninja- comment share O 274 users here now Submissions unrelated to exposing the jews, denying the holocaust or detailing the biological inferiority of chinks and abos will be removed Check out /r/Holocaust instead WHY RAND/RON PAUL ARE JEWPUPPETS (esebin.com 110011 101000 ubmitted a minute ago by OPscat comment share Good Vibrations by Marky Mark and the Funky Bunch submitted 7 minutes ago by Retarded-Goyim comment share DAE R--- AND MURDER SMALL CHILDREN (seif TimAndEridc) 6 submitted 9 minutes ago by nayahs 2 comments share imgur.com) submitted 11 minutes ago by OPscat comment share OI VEY IT'S GONNA BE ANUDDA SHOA imgur.com 8 submitted 11 minutes ago by_Sgt Frosty_Ninja comment share Your new Masters created by Nothing_Can_Stop_Me_ MODERATORS (self.TimAndEric) submitted 23 minutes ago by choobeescootts 2 comments share a community for 5 years message the moderators](https://i.kym-cdn.com/photos/images/list/000/987/743/d24.png "/r/timanderc")
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![↑ [-] karmanaut 74 points 20 minutes ago* x2 Today, we learned that Victoria was unexpectedly let go from her position with Reddt. We all had the rug ripped out from under us and feel betrayed Before doing that, the admins really should have at least talked to us (and all the other subs that host AMAs, like /r/Books, /r/Science, /r/Music, etc.) We had a number of AMAs scheduled for today that Victoria was supposed to help with, and they are all left absolutely high and dry (hence taking IAMA private to figure out the situation) She was still willing to help them today (before the sub was shut down, of course) even without being paid or required to do so. Just a sign of how much she is committed to what she does The admins didn't realize how much we rely on Victoria. Part of it is proof, of course: we know it's legitimate when she's sitting right there next to the person and can make them provide proof. We've had situations where agents or others have tried to do an AMA as their client, and Victoria shut that s--- down immediately. We can't do that anymore Part of it is also that Victoria is an essential lifeline of communication. When something goes wrong in an AMA, we can call and get it fixed immediately. Otherwise, we have to resort to desperately try messaging the person via Reddit (and they may not know to check their messages or even to look for these notifications). Sometimes we have to resort to s--- like this (now with a screenshot because I can't link to that anymore for you) where we have to nuke an entire submission just so that the person is aware of the problem Part of it is also organization. The vast majority of scheduling requests go through her and she ensures that we have all of the standard information that we need ahead of time (date, time, proof, description, etc.) and makes it easier for the teams that set up AMAs on both ends. She ensures that things will go well and that the person understands what /r/IAMA is and what is expected of them. Without her filling this role, we will be utterly overwhelmed. We might need to scrap the calendar](https://i.kym-cdn.com/photos/images/newsfeed/000/987/098/e00.png "AMAgeddon")
![[-] from knOthin[AJ [N] [H] to /r/science/ sent S hours ago hi the new catch-all email for AMAs on reddit is AMA@reddit.com, which is being staffed by a team of people who will triage and help verify when necessany Ellen told me you all had some q I-1 from firedrop[4171 [Ant-rope-ologist (4/17/2014)] [H] via /r/science/ to knothing sent 5 hours ago Alexis, Thanks for getting back to us. Yes, last night we were in the middle of coordinating an AMA with Stephen Hawking. Since Victoria is now gone our first priority is to ensure that someone has reached out to his people and is mediating the situation. We also don't know where we stand with the specifics Victoria was working out for us. Moving forward we also need to know who will be taking over the many things Victoria did for us emails, analytics, PR, c etc. -1 to knothing [N] [H via r/science/sent 5 hours ago Science AMAs moving forward to knOthing [H] sent 18 minutes ago We were right in the middle of setting up an AMA with Steven Hawking when I don't know what happened. 1) We need the contact info for Hawking's people to continue the set up, 2) I need to know how I am going to get analytics and general support for AMAs going forward. We have the entire month of July booked with AMAs and half of August, and our AMA process just got irreparably broken. I-] from knti[A][N] DH] via /r/science/ sent 5 hours ago Did you see my reply? The Hawking AMA is still going as planned. AMA@reddit.com is your point of contact for AMA (N) [H] via Frankly, this isn't a reply at all, it's kind of an insult. You might as well go with Can we please keep the discussion [-] from 困n [Ant-rope-elogist (4/17/2014)] [H] via /r/science, to knothing -sent hours ago - Sorry you must have replied to someone else. I did not receive a reply. Nallen will contact ama@reddit.com to coordinate or simply see if it is better if we take over from here. [-] from Chonun [N] [H] via /r/science/ to firedrops- n sent 5 hours ago , Thank you! Whatever works best for you all. [A1 IN] [H] via /r/science sent S hours ago Moving forward we also need to know who will be taking over the many things Victoria did for us emails, You're going to have to be more specific. We already have a team at reddit that does promotion and press outreach for AMAS. What else were you expecting? permalink source spam remove report block user mark unread mod reply full comments [-] from Chorw) [N] [H] via /r/science/ to firedrops- n sent hours ago . [-] from MMM n [Ant-ope ologist (4/17/2014)) [H] via /r/science, to knothing -sent 4 hours ago - Victoria handled all of our follow up emails, she reached out to contacts we couldn't, brought us people for AMAs, and was available to answer questions as an admin to the scientists who were unsure/uneasy about the AMA. She was great at holding the hands of scientists participating in the AMA process. And she responded quickly, professionally and warmly to their questions and concerns, Frankly the email load was way too much for us-without her we couldn't the and quality of AMAs we do now. She was also able to provide analytics specific to a single AMA for the PR people at universities and corporations associated with the scientists. We often directed them straight to her and she worked to figure out what they needed. She also helped manage the technical aspects of complex AMAs like Hawking where the typical setup won't work. -1 from Deomammer45INI [H] via /r/science/ to firedrops[+171 sent 4 hours ago To add to that, A single catch all email might be detrimental to our AMAS. Many of our AMA guest are older and very busy, they likely will not respond well to bunch of different people answering their emails instead of consistent point of Will all emails be handled by a single person or will it be whoever is not busy at the time? [-] from GM OR D 머·n [Ant-rope ologist (4/17/2014)) [H] via /r/science, to Doomhammer458 -sent 4 hours ago Yes, this is important. They want a single person who will respond promptly and personally. It is OK if it isn't the same person for every AMA but it is important it isn't email by committee permalink source spam remove report block user mark unread mod reply full comments [.] from Moon.) · [M) [H] via /r/science/ to firedrops Ein sent 4 hours ago Thank you. Great. This is not email by committee. We're just here to help coordinate the Hawkings of the worldnot step on toes, just help assist in areas where reddit inc can add value. [-) from Cadenn tN] [H] via /r/science/ to Doomh ammer45S -sent 4 hours ago · A single person w [-1 from moes tN] tH] via /r/science/ to fredrops n sent 4 hours ago . Victoria handled all of our follow up emails: Yep She reached out to contacts we couldn't: No problem, email AMAM with requests Brought us people for AMAS: Can do Was available to answer questions as an admin to the scientists who were unsure/uneasy about the AMA: Yes, AMAO She was great at holding the hands of scientists participating in the AMA process: Where necessary, we can help, but we're also aware that a lot of these scientists are quite comfortable typing And she responded quickly, professionally, and warmly to their questions and concerns: Definitely! Frankly the email load was way too much for us without her we couldn't have the frequency and quality of AMAs we do now: We're going to be working hard to get this right. [-] to kn ing [N] 메 via /r/science, sent 3 hours ago Frankly, you managed to burn through years of goodwill in an afternoon here, quite the accomplish really Let's walk step by step through today: Received word of the action. We didn't understand, but hey, that's life. AMA No to No Responded to a mod mail from Ellen Pao Our questions were ignored with a response typical of HR at a large corporation. Received the same response asking us the message the admins. /u/krispykrackers[+2] responds to a message, asking me to message the admins, ignoring all of my questions. to you modmail with our q Actually sent an email to AMA@reddit.com Ask our questions a gain ina We take /r/science private. We get this response, which is Send an email to the admins, repeated 8 times. We stood by you when FPH was removed, because we understood that it wasn't about censorship but it was about behavior. We reach out to groups that think reddit is a hive of villainy, and convince them to come and talk anyway. Then you remove one of the only people who reliably responds to messages out, someone who made it basically possible to conduct AMAs, which makes the quiet hard working mods of reddit suffer What I don't think you quite grasp here is that reddit doesn't have any credibility when it comes to responding to users or mods, so asking us to "just send an email" is defacto telling us to get bent. It's one day old and we already KNOW that the response You're going to have to do much better than this. Remember, you don't pay any of us, what works for managing a group that you pay doesn't apply to social contracts, something you may want to keep in mind, especially since you simply can't perform the job that 1 do for free, and you can't afford my salary! (I've been in middle management at a huge company, please don't try to use those tactics on me) from I-1 from knOthig [A] [N [H] via /r/science/ sent 3 hours ago Ah, that's because the contact info for Hawking's team is in Victoria's inbox history. That's going to take a minute to find, but we're absolutely still making sure that happens permalink source spam remove report block user mark unread mod reply ful comments [-] to knouhing [N] 메 via /r/science, sent 3 hours ago You're going to have to do much better than this. [-) from NALOD n [Ant-r----siosist (4/17/2014)] [H] via /r/science, to knothing . sent 2 hours ago She was supposed to work with them today on details and dates. Did someone do that? [-) from Cadeun [N] [H] via /r/science/ to fredrops- n sent 2 hours ago · We're [-1 from utred 国an [Ant-r--- ologist (4/17/2014)] [H] via /r/sciencn/ to knoshing -sent 2 hours ago · Can you share the contact info with us? At this point it might simplify things if we handle it. [-1 from moes-n . [N] [H] via /r/science/ to fredrops n sent 2 hours ago . There's nothing to simplify, we have the relationship and we'll let you know next steps. -] from iredrops 4171 [Ant-rope-ologist (4/17/2014)] [H] via /e/science/ to knöthing sent 2 hours ago Earlier you said it was fine if we handled it directly, I'm confused why you've changed your mind? We haven't even set dates yet. We need to coordinate with our mod team because it will take multiple days and more attention than usual. We hadn't even finalized the format of the AMA yet. She was checking on specific questions as to whether he wanted to release one response at a time or all at once. There are so many more logistics than usual. I-1 from Inaftall (+41[NI [H] via /r/science/ to knothing sent an hour ago There's nothing to simplify, we have the relationship and we'll let you know next steps. Well, handling it directly ourselves might be simpler since everything is a bit in upheaval now. While your change in staff sort of pulls the rug out from us in terms of AMA support at least in the short term, we can certainly handle that Saying there is nothing to simplify is just not true. Cutting out middlemen might be helpful in this scenario. Also, it's quite an abrasive thing to say, especially because there are ways it might be simpler. Perhaps y'all aren't interested in simplifying it or you think there would be more negatives than positives, but if that's the case you are addressing the issue in the most dismissive way](https://i.kym-cdn.com/photos/images/list/000/988/769/bfb.jpg "Reddit co-founder Alexis Ohanian (kn0thing) vs. /r/Science mods.")
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Uploaded Jul 04, 2015 at 09:09PM EDT
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