Baggage Claim Becky

Baggage Claim Becky

Part of a series on White Cop-Caller Nicknames. [View Related Entries]

Updated Sep 20, 2018 at 12:34PM EDT by Matt.

Added Sep 20, 2018 at 12:08PM EDT by Matt.

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Overview

Baggage Claim Becky is the nickname given to a female baggage claim attendant who was filmed refusing a black woman the name and contact of a manager, after the attempted to report a customer service issue at Logan International Airport in Boston, Massachusetts (similar to ID Adam and BBQ Becky).

Background

On August 28th, 2018, @IAmSachaa, whose real name is Arlene, tweeted a note explaining that on August 24th, 2018, a baggage claim attendant treated her with hostility, after she attempted to report that her baggage had been damaged while in Delta's custody. After asking to speak to a manager, the employee continued to deny her the manager's name and contact information. The Delta employee soon realized that Arlene had been filming the altercation and began to call the police (shown below) .[1]


Queen @IAmSachaa On 8-24-18 l've experience the worst encounter ever while flying with @Delta at @BostonLogan at baggage gate A4 long but please read and share this post. I have video of the encounter to come i was on tne pnone witn my ride letting ner know what happened. She asked who is that in the background I told her it's the staff discussing the situation among each other. Staff member Teddra Hegel says "no one is talking about you, you are out of your mind" I asked her to please stop talking to me as I wait for a manager. She responds "l can talk to whoever I want" I sit and wait for the manager to come, I attempted to inform him of the situation he told me "don't you have someone waiting on you" she'll submit the claim and he walked out of the office before I can get his name Another staff member helped submit my claim. As I'm getting ready to leave I asked for everyone name on duty. Teddra Hegel refused to give me the managers name. I asked a number of times if she could call him back, she refused to. She assumedl'm recording her and calls state police I have never been so humiliated in my life. I was afraid when she called the state trooner aivina all of

Developments

On September 12th, Arlene tweeted,[2] "Two weeks later and no one has reached out yet @Delta." The tweet received more than 15 retweets and 30 likes in one week (shown below).


Queen @IAmSachaa wo weeks later and no one has reached out yet @Delta Queen @IAmSachaa She asked who is 8-24-18 l've experience the worst encounter ever while flying oid me "dont you have someone waing on you h @Delta at @BostonLogan at baggage gate A4 long but please red and share this post. I have video of the encounter asked a number Show this thread


On September 18th, Twitter[3] user @Ourappguy posted the video of the interaction. They captioned the post, "This is how @Delta Airlines customer service handles baggage damage claims by calling the police on its customers!!" Within two days, the post received more than 300 retweets, 390 likes and 20,000 views (shown below).




Media Coverage

Several media outlets covered the story, including The Daily Dot, [4] The Root[5] and more.

Search Interest

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