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dylan matthews @dylanmatt The most ridiculous thing about this is they're ... a luggage company. They sell luggage. If they didn't sell luggage, other people would sell luggage. The task at hand could not possibly be less urgent. Emotional baggage: inside the toxic work environment at Away Away promised a company culture of travel and inclusion, but former emplovees sav CE O Steph Korey uses the company values to get people to

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Red @adventurared Can you IMAGINE working for luggage company @away and having the CEO write s--- like this to her own customer service employees to "teach them a lesson"? What in the actual f---. theverge.com/2019/12/5/2099.. A jrsk-cx - A jrsk-cx - Steph Korey 7:18 PM Ok, I want to be clear: If there is a risk that Steph Korey 8:59 AM Hi @cxmanagement I know this group is hungry for career development opportunities, and in an effort to support you in developing your skills, I am going to help you learn the career skill of accountability. What you are accountable for is solving the problem of customers struggling to reach us on live platforms. Please feel free to think about all of the not 100% of calls and livechats will be answered on any day, then the management (who are our leaders on the team setting the example for our Associates and Senior Associates on what it looks like to be customer obsessed) should not only not be on PTO (at all), they should be in the trenches answering calls and livechats so that the team is not leaving a customer waiting who we didn't need to leave waiting. business levers you have in solving that, and feel free to partner withị for support and feedback. To measure success, the ea team and I will be calling our cx number and reaching out via live chat at random times 3x per business If two managers take PTO on Monday, my expectation will be that this group feels 100% confident that all emails will be day. To hold you accountable-which is a very important business skill that is answered within 4 business hours, 100% of calls are answered and 100% of.

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